Score with a digital customer connector
Hallo CxopartnersEfficiency meets customer satisfaction.
Yesterday we were at Talent Garden Vienna and had interesting discussions about digitalized processes at the eCommerce Inspiration Night. Above all, the connection to the customer and maintaining this connection was a recurring theme.
What we learned from the discussion is that in digital business models - especially large-scale online retail such as Refurbed, Amazon, etc. - the connection channel to the customer outside of the already digitized online process is not yet addressed.
At least the companies present did not use an intelligent labeling solution that offers a route from the product back to the seller or manufacturer.
Our concept of moving away from the classic postcard in the shipping box or the registration form for customers towards the digital product pass as a connection channel to the customer has brought us very positive feedback!
We offer a digital customer connector
Our connector solution revolutionizes the interaction with your customers by creating a direct channel from the product to you.
We focus on intelligently automating business processes for small and medium-sized enterprises (SMEs). This means that we make sales-relevant processes more efficient, and this also includes the connection to the customer.
With our customer connector, we enable companies to establish a digital connection to customers and prospects by simply equipping their products - be it directly via the product itself or via any marked physical object. In this way, we create a bridge from the physical to the digital world .
Our innovative customer connector solution miKa enables customers to access predefined information or additional services at any time using their smartphone. We focus on the gradual use of AI components throughout the entire process in order to make the interaction more enriching.
By doing so we create the following advantages:
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Seamless customer interaction: Our connector solution enables you to establish a seamless and digital interaction with customers . Customers can access predefined information or request additional services at any time via their smartphones. This strengthens the bond and creates a new experience for your customers.
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Efficient process optimization: By digitizing sales-relevant processes, you make your business processes more efficient and can thereby increase your productivity. Our connector solution offers the possibility of automating end-to-end processes and gradually introducing AI components . This reduces manual tasks and frees up resources for more important tasks.
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Differentiation in the market: Companies that rely on innovative technologies such as our connector clearly stand out from the competition. The ability to offer your customers a modern and digital interaction shows your commitment to advanced solutions. This way you can strengthen your brand and remain competitive !
Technologically ahead with miKa: mobile integrated customer approach
How do you keep in touch with the customer via the product? We have the answer with our customer connector miKa .
Imagine your customers can contact you directly from your product , get product information and find out more about you and your portfolio. Now imagine this is also possible for interested parties and partners, simply for anyone who comes near your product.
The additional communication channel opens via the smartphone function that automatically converts recordings of codes into links. Without typing, everyone can quickly and easily access your information directly.
On the technical level, we combine robust output formats such as QR or data matrix codes with freely configurable control of the response process. This means that whether it is an instructional video, customer registration or cross-selling, we serve all requirements via our data hub.
Our customer connector miKa works like the advertising version of the digital product pass and is a clever preparation for the digital product pass that will be mandatory across the EU from 2027.
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Sustainably usable
Our solution can be used for the consumer/end customer sector as well as for B2B/business area solutions such as inventory control, for example to easily track inventory movements or simplify inventory.
Questions? Please let us know!
We take our time. Contact us easily.
Be it by calling 📞 +43 1 9972834 or via our contact form ⬇️
