Better analyze business processes

Doing the right things right.

Many questions arise when implementing a good digital business process - but not all of them are of a technological nature. And so it helps to see the implementation of a digital process as an overarching project and to take into account both professional and technical aspects.

In this blog post we show how the correct sequence of analysis steps makes a significant contribution to a successful process analysis .

So let’s get started:

Why is the correct order so important?

The same requirements apply to the analysis of digital processes as to a manual process. Only the correct sequence and optimal flow of the individual work steps lead to a good process flow.

This means, for example, that content is checked before further processing or that approval steps are scheduled at certain points in the process. These approvals are, for example, information from another system.

If the process is recorded graphically, such as in a flow chart, it makes the process more transparent when you actually go through it with knowledgeable employees . All you need is a simple piece of paper on which you note the changes and information at each step. This is often an eye-opener.

How can you proceed?

Make a good analysis of your existing business process. Distinguish between the different parts of the process that are necessary for a successful process.

By this we mean the various work steps that are necessary for the process to run. If you look at the process, you will certainly notice that there is an important core of steps that are absolutely necessary to achieve the result and there are steps around it that support and contribute to error-free operation.

Supporting steps can be completely independent sub-processes. If this is the case, we recommend that you analyze and implement them separately. First, concentrate on the main steps that form the core of your process.

What do we recommend?

For a structured analysis, we believe in the following three steps in the analysis process. We not only follow the detailed analysis, but also have the implementation in mind.

• What are the minimum steps required to achieve the desired result?
• Which work steps are important for error correction or quality assurance?
• Which work steps are only necessary in exceptional cases ?

If you cover all three areas, you will get a well-structured view of your business process and an overview of how all the sub-steps work together.

Isn't something missing?

So far, the word IT or software has not been mentioned . This is because the analysis or basic work is carried out before the technological implementation. We are convinced that " technology does not conjure up good processes ".

Let’s look at the three recommendations above:

The first point concerns the minimum required work steps . These steps form the framework for a programmed workflow and the flow of the digital process.

In the second point, we identify auxiliary or test steps . With these steps, we supplement the framework for the minimal process and make it more robust and better.

In the third point we focus on exceptional cases . While our process so far only covers the standard procedure, we now deal with special cases in processing.

We proceed in this order every time we analyse or implement a digital business process. This way we ensure that the individual work steps run efficiently.

Our conclusion

With well-identified sub-steps and the classification in an optimal sequence in the process flow, you create the optimal basis for a digital business process .

Questions? Please let us know!

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