Digitalization meets knowledge management
Marinca KasiskeDigital processes offer the key to effective knowledge management in SMEs.
In today's business world, knowledge is the key to success. This means that the way companies put the information available to them to practical use makes a significant difference in the competition.
We will show you why digitalization offers great leverage, especially for small and medium-sized enterprises (SMEs), when it comes to dealing with employee knowledge and distinguishes competitive companies from their competitors.
Good processes: Because we know what we are doing
The processes have a decisive influence on the competitive strength of a company. The way in which work processes are designed with partners, suppliers and customers differs considerably, especially between small and medium-sized companies - compare the ordering service at a large corporation with personal ordering advice in retail.
And yet the smooth operation of a large ordering machine is impressive and offers the customer a very specific experience. A smooth, convenient process is always impressive . Use this knowledge.
Our experience shows that employees know what improvements a process needs . There is a wealth of knowledge here for your digitalization that needs to be tapped into!
Use the knowledge of your employees and create good workflows instead of putting effort into compensating for bad processes.
Maintain employee knowledge in processes
A bad process remains a bad process, even when automated. Start by improving existing processes and focus on two topics:
- on processes that influence sales,
- on employees who can improve these processes.
Think of digitalization as a way of storing and using knowledge to make your company competitive. By having many people contribute, you create common processes that make work easier for many people, regardless of the person. As a side effect, you make the company less dependent on the knowledge of individual employees .
So when you improve and digitize workflows, create robust processes that benefit the productivity of the entire company, regardless of the person.
Modern processes as a hygiene factor in the company
A positive side effect: meaningful and goal-oriented work is an important part of working life . Good processes are part of a modern working environment and contribute to the perceived quality of a company for internal and external customers .
If you are interested in the topic of digitalization as a hygiene factor , then you will find a suitable blog article below about the perspective from HR!
reading tip
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