Our CLUE: Secure local AI platform for customer service
Why digital processes & local AI create a competitive advantage for secure customer service
Effective dialogue in customer service plays a crucial role for companies – be it in customer communication, translations, or internal knowledge management. However, the rapid, practical application of this information in conversation or written communication is often paramount. Artificial intelligence (AI) enables innovative solutions for this dialogue.
The challenge lies in the Secure and data protection-compliant processing of sensitive information such as strategic, confidential, or personal data . Opaque processing on systems outside the EU or unknown cloud processing poses a security risk .
đź’ˇ To solve these challenges, we are developing our AI platform CLUE ( Central Linguistic Understanding Ecosystem ).
CLUE exists to help businesses conduct intelligent dialogues without language barriers. Its goal is to simplify language processing, automate dialogue processes, and improve access to language-related knowledge – securely, cleanly, and locally.
What our secure AI platform offers for dialogues
CLUE is a central ecosystem for linguistic data processing that integrates, analyzes, and provides AI-supported language data. It connects existing systems and enables the secure and efficient control of language processes throughout the entire dialogue process .
As an AI platform for dialogues, CLUE handles the transcription, translation, and processing of conversation and communication data. As a central ecosystem, it ensures that all data remains within the company's boundaries throughout the entire end-to-end process and is processed cleanly at all times. This means that control over the processing, storage, and use of the data always remains within the company.
🎯 Key features of CLUE
- Language data from various sources is processed centrally (e.g., audio, text, documents).
- Translations, transcriptions and language analyses are automated and AI-supported .
- Security and data protection compliance are guaranteed through local processing .
- CLUE can be seamlessly integrated with existing IT systems and processes.
Our secure local AI platform for dialogues enables trustworthy work with sensitive data.
How does CLUE function as a central ecosystem?
- Connection to existing systems such as communication tools e.g. Jitsi video conferencing,
- AI-based analysis and processing of language data, e.g. translation, sentiment analysis or keyword extraction.
- Automatic provision of results to the relevant systems or persons, e.g. via email.
CLUE also functions as an intelligent data hub for linking existing and new systems, thus supporting dialogue in business processes from beginning to end .
âś… What specific types of dialogue CLUE supports
- temporal control of processes
- Status tracking of the process flow
- language-independent verification of data against digital sources
- Analysis of language data and documents using artificial intelligence (AI)
- Processing of speech data and documents using artificial intelligence (AI)
- Transformation of data formats in the process
- Enrichment of data from digital sources
- Processing and providing data to other systems
- Communication with other systems
- Information from people about communication tools
- Data transfer to other systems and between companies
- and much more
Optimizing dialogue processes doesn't have to stop at your company's boundaries. Connecting systems across multiple companies offers further opportunities for improvement – ​​feel free to ask us about it!
Our conclusion
We have summarized our arguments for our CLUE as a secure local AI platform for dialogues in three points:
- Why? Companies need to use voice data more efficiently to remain competitive – without compromising on security and data protection.
- What? CLUE is a central ecosystem that securely processes voice data locally using AI.
- How? CLUE connects existing systems, automates language processes, and provides processed results in near real-time.
Questions? We're happy to help! Call us at +43 1 997 28 34 or use our contact form below.
Together we will find the AI ​​solution that has the greatest impact for safe use.
Further reading recommendations
CXO Partners GmbH
Parlai AI Language Service: Understanding without an interpreter
Teilen
