Leveraging secure local AI for digital sovereignty in customer service
Rely on secure local AI for data protection-compliant digital business processes & data sovereignty.
Artificial intelligence (AI) and AI solutions enable innovative solutions in customer service, consulting, and citizen services , resulting in improved processes with less effort. Intelligent process optimization thus creates genuine competitive advantages for the company.
In personal conversations, the content and therefore the data are usually sensitive and thus require data protection-compliant processing . If opaque, proprietary cloud AI solutions like ChatGPT are used, the company loses control over the processing . Data sovereignty is lost not only for company data but also for customer data. Opaque processing on systems outside the EU or uncontrolled hyperscaler cloud processing poses a security risk .
To provide a better and more trustworthy solution, we ensure data protection-compliant digital business processes and use secure local AI for this purpose.
What is the need for local AI in customer service?
The challenge lies in the Secure and data protection-compliant processing of sensitive information. Sensitive information includes, for example, the content of conversations with customers—that is, strategic, confidential, or personal data that must be processed securely. Especially in personal consultations , discretion and data protection are not only expected but also legally mandated.
To meet this challenge, we are continuously developing our AI platform CLUE ( Central Linguistic Understanding Ecosystem ). CLUE enables companies to conduct customer dialogues intelligently and without language barriers: customer service is supported by automated processes – secure, clean, and local.
How can a secure local AI solution be deployed?
CLUE is a central ecosystem for linguistic data processing that integrates, analyzes, and provides AI-supported language data. It connects existing systems and enables the secure and efficient management of language processes across the entire dialogue process in customer service, consulting, and citizen services .
As an AI platform for dialogues, CLUE handles the transcription, translation, and processing of conversation and communication data. As a central ecosystem, it ensures that all data remains within the company's boundaries throughout the entire end-to-end process and is processed cleanly at all times. This means that control over the processing, storage, and use of the data —data sovereignty —always remains within the company.
Supported local processing options
- Connection to existing systems such as communication tools e.g. Jitsi video conferencing,
- AI-based analysis and processing of language data, e.g. transcription, translation, sentiment analysis or keyword extraction.
- Automatic provision of results to the relevant systems or persons, e.g. via email.
CLUE also functions as an intelligent data hub for linking existing and new systems, thus supporting customer dialogue throughout the entire business process .
âś… Processing options and range of functions
- temporal control of processes
- Status tracking of the process flow
- language-independent verification of data against digital sources
- Analysis of language data and documents using artificial intelligence (AI)
- Processing of speech data and documents using artificial intelligence (AI)
- Transformation of data formats in the process
- Enrichment of data from digital sources
- Processing and providing data to other systems
- Communication with other systems
- Information from people about communication tools
- Data transfer to other systems and between companies
- and much more
Optimizing dialogue processes doesn't have to stop at your company's boundaries. Connecting systems across multiple companies offers further opportunities for improvement – ​​feel free to ask us about it!
Our conclusion
We have summarized our arguments for our CLUE as a secure local AI platform for dialogues in three points:
- Why? Companies need to use voice data more efficiently to remain competitive – without compromising on security and data protection.
- What? CLUE is a central ecosystem that securely processes voice data locally using AI.
- How? CLUE connects existing systems, automates language processes, and provides processed results in near real-time.
Questions? We're happy to help! Call us at +43 1 997 28 34 or use our contact form below.
Together we will find the AI ​​solution that has the greatest impact for safe use.
Further reading recommendations
CXO Partners GmbH
Parlai AI Language Service: Understanding without an interpreter
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