How our AI language service supports your personal customer conversations in real time and without language barriers
Our ParlaiAI voice service ensures secure communication, completely sovereign and around the clock - for every data protection-compliant customer conversation.
Personalized customer service simply means talking to each other – without data risks or language barriers. The Parlai language service guarantees real-time translation that is processed completely ephemerally and locally , meaning full data sovereignty without storage or sharing with third parties.
We value transparency and data protection.
The Parlai AI speech service runs independently of hyperscalers on our private cloud servers and can also be operated directly on-premises as AI on our CXO AI server . This ensures the highest standards of data protection, data sovereignty, and IT security .
For conversations in sensitive areas such as municipal, legal or medical services, this means: easy communication without language barriers , fewer misunderstandings and more efficient procedures – with full control over all data.
How does it work?
Start the AI language service with the source language and select the target language.
Join the conversation via QR code for the target language.
Read along in the conversation in the selected language.
Performance characteristics & features
Highest data protection standard
No storage of conversation content
No use of data for training purposes
No hidden telemetry
GDPR compliant, even according to the strictest municipal requirements
Private cloud or on-premise on CXO servers
Operation in ISO-certified Austrian or German data centers
On-premise option for particularly sensitive areas
Full control over server location, updates, and access
Technologically sovereign AI
transparent use of open-source models
Proprietary CXO CLUE process engine, no black-box mechanisms
No vendor lock-in, no external dependency on third parties
