Score with a digital customer connector
Hallo CxopartnersEfficiency meets customer satisfaction with our digital customer connector
Yesterday we were at Talent Garden Vienna and had interesting discussions about digitized processes at the eCommerce Inspiration Night. The connection to the customer and maintaining that connection was a recurring theme.
From the discussion we took away that in digital business models - especially large-scale online retail such as Refurbed, Amazon etc. - the connection channel to the customer outside the already digitized online process is not yet being addressed.
The companies present did not, at least, have an intelligent labeling solution in use that offers a path from the product back to the seller or manufacturer.
Our concept, moving away from the classic postcard in the shipping box or the customer registration form towards the digital product passport as a connection channel to the customer, has brought us very good feedback!
We offer a digital customer connector
Our connector solution revolutionizes the interaction with your customers by providing a direct channel from the product to you.
We focus on intelligently automating the business processes of small and medium-sized enterprises (SMEs). This means that we primarily make revenue-relevant processes more efficient, including the connection to the customer.
Our customer connector enables companies to establish a digital connection with customers and prospects simply by equipping their products – either directly via the product itself or via any tagged physical object. In this way, we create a bridge from the physical to the digital world .
Our innovative customer connector solution, miKa, allows customers to access predefined information or additional services at any time using their smartphones. We focus on the gradual integration of AI components throughout the entire process to create an enriching interaction.
This creates the following advantages:
-
Seamless customer interaction: Our connector solution enables you to build a seamless, digital interaction with your customers . Customers can access predefined information or additional services anytime via their smartphones. This strengthens customer loyalty and creates a new experience for your customers.
-
Efficient process optimization: By digitizing revenue-relevant processes, you make your business processes more efficient and can thereby increase your productivity. Our connector solution offers the possibility to automate end-to-end processes and gradually introduce AI components . This reduces manual tasks and frees up resources for more important tasks.
-
Market differentiation: Companies that rely on innovative technologies like our connector clearly stand out from the competition. The ability to offer your customers a modern and digital interaction demonstrates your commitment to advanced solutions. This allows you to strengthen your brand and remain competitive !
Technologically advanced with miKa: mobile integrated customer communication
How do you maintain contact with the customer regarding the product? We have the answer with our customer connector miKa .
Imagine your customers could contact you directly from your product , get product information, and learn more about you and your portfolio. Now imagine that this is also possible for prospects and partners—basically anyone who comes near your product.
The additional communication channel opens automatically via the smartphone function to convert scanned codes into links. No typing required, quick and easy – everyone can access your information directly.
On a technical level, we combine robust output formats such as QR or Data Matrix codes with freely configurable control of the response process. This means that whether it's an instructional video, customer registration, or cross-selling, we meet all requirements via our data hub.
Our customer connector miKa functions like the advertising version of the digital product passport and is a smart preparation for the digital product passport that will be mandatory EU-wide from 2027.
Link tip
Sustainably usable
Our solution can be used for consumer/end-customer applications as well as for B2B/business solutions such as inventory management, for example to easily track stock movements or simplify inventory management.
Secure your competitive advantage with digital processes and local AI
CXO Partners specializes in truly secure artificial intelligence for everyday office use: We process all data entirely on a local machine using open-source models, ensuring genuine data sovereignty. We would be happy to discuss this further and how we can support your company in a personal consultation.
Questions? We're happy to help! Call us at +43 1 997 28 34 or use our contact form below.
Together we will find the solution that has the greatest impact on your digital process.
