Understand without an interpreter with a secure AI language service.
CXO GeschäftsprozessePersonal customer conversations with AI-powered voice services overcome language barriers
In many organizations and companies, personal interaction with customers is crucial. When different languages are spoken, language barriers can arise, even for the simplest topics or questions. An interpreter is usually unavailable and, in addition to the effort involved, incurs costs. In this case, an AI voice assistant can help, supporting the conversation in real time – naturally, in compliance with data protection regulations and with complete security.
When language barriers can be easily overcome , clear communication makes a significant contribution to better understanding and utilizes a meaningful digital process .
How local AI ensures maximum data protection and reliability
AI solutions present many challenges for sensitive conversations, secure data protection, and the sovereign processing of conversation data . For secure data sovereignty of conversation participants, the consistent use of secure, local AI is essential. This means that all processing takes place locally and no data is shared with third parties .
Well-known AI solutions like ChatGPT or Google Translate are not suitable for secure use due to their opaque processing , because It is not possible to reliably trace how or where the data is processed and what it is used for.
Cloud AI services do not offer SLAs, meaning that the operation of AI solutions is not continuously guaranteed and can fail at any time. For companies and organizations that require ongoing support for their services , reliable operation is essential . The secure operation of local AI in a private cloud or on-premises protects against service outages.
What a data protection-compliant AI voice service can do for personal customer conversations
A digital conversation assistant makes clear communication possible at any time without an interpreter . The implementation of an AI-powered speech service with local AI ensures transparent processing that meets the highest standards of data protection and security . Sensitive conversations in customer service, citizen services, or personal consultations are thus possible without language barriers.
Advantages of a local AI voice service
- Data protection: Protection of sensitive conversation data, data protection-compliant processing up to ephemeral processing, no disclosure of data to third parties.
- Independence & Reliability Independent of processing by hyperscalers without operational reliability, local, trusted operation takes place in your own private cloud or on-premise on your own AI server.
- Integrated service: Instead of a standalone solution, the entire conversation process, from transcription and translation to processing of the results, can be integrated with other systems and digital processes.
Our iParlai AI voice service meets all requirements for security and transparency.
We also offer flexibility for individual customization, such as branding or integration into existing processes. More information is available at the following link.
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Together we will find the AI solution that offers the greatest security for European use.
