Digitalization meets knowledge management
Marinca KasiskeDigital processes offer the key to effective knowledge management in SMEs.
In today's business world, knowledge is the key to success. This means that companies focusing on knowledge management and digitalization will gain a significant competitive advantage.
We will show you why the optimized handling of information offers a great leverage, especially for small and medium-sized enterprises (SMEs), in managing employee knowledge and differentiates competitive companies from their competitors.
Good processes: Because we know what we're doing
Processes have a decisive influence on a company's competitiveness . The way in which workflows with partners, suppliers, and customers are structured significantly differentiates small and medium-sized enterprises in particular â compare, for example, the order service at a large corporation with personal order advice in a retail store.
And yet, the smooth operation of a large ordering system is impressive and offers the customer a very specific experience. A smooth, convenient process is always impressive . Use this insight to your advantage.
Our experience shows that employees know what improvements a process needs . This represents a treasure trove of knowledge for your digitalization, just waiting to be tapped!
Use the knowledge of your employees and create good workflows , instead of putting effort into compensating for bad processes.
Retain employee knowledge within processes
A bad process remains a bad process even when automated. Start by improving existing processes and focus on two key areas:
- on processes that affect sales,
- on employees who can improve these processes.
Think of digitalization as a way to store and utilize knowledge to make your company more competitive. By having many people contribute, you create shared processes that then make work easier for everyone, regardless of who's involved. As a side effect, you make the company less dependent on the knowledge of individual employees .
Therefore, when you improve and digitize workflows, create robust processes that benefit the productivity of the entire company, regardless of the individuals involved.
Modern processes as a hygiene factor in the company
A positive side effect: meaningful and goal-oriented work is an important part of working life . Good processes are part of a modern work environment and contribute to the perceived quality of a company for both internal and external customers .
If you are interested in the topic of digitalization as a hygiene factor , then you will find a suitable blog article below from the perspective of human resources/HR!
Recommended reading
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